Effective Date: October 20, 2026

This Privacy Policy describes how Shaiya VALORIA ("we", "our", or "us") collects, uses, and shares your personal information when you visit our website, register an account, play our Shaiya MMORPG private server, or make any financial donations/purchases through our services.

1. Information We Collect

When you interact with our platform, we may collect the following categories of information:

• Account Information: Username, email address, password hashes, and registration date.
• Payment and Billing Information: For processing payments via international processors (such as Stripe, Wise, or Payoneer), we do NOT store your full credit card details or bank credentials on our servers. All transaction details are processed securely by our third-party payment gateways. We only log transaction IDs, status, and packages purchased.
• Technical & Gameplay Logs: IP addresses, hardware identifiers (MAC address/HWID), browser type, game client logs, and in-game activity (chat logs, trade history, character stats) to ensure fair play and prevent fraud or cheating.

2. How We Use Your Information

We utilize the collected data for the following legitimate business purposes:

• To create, manage, and maintain your game and website accounts.
• To process and verify your support tickets and voluntary donations safely.
• To protect our server environment against unauthorized access, DDoS attacks, hacking, or exploit attempts.
• To comply with legal and financial obligations required by international payment providers.

3. Data Sharing and Third-Party Processors

We do not sell, rent, or trade your personal data. Your information is shared with third parties only in the following necessary circumstances:

• Payment Gateways: Data required to complete transactions is handled directly by compliant processors like Stripe, Payoneer, or Wise under their respective privacy rules.
• Legal Compliance: If required by law, regulation, or court order, we may disclose account logs to enforce our Terms of Service or protect our community.

4. Virtual Goods and Refunds

All transactions made on our website are strictly for virtual currency or in-game items used exclusively within Shaiya VALORIA. These items hold no real-world monetary value, cannot be exchanged for fiat currency, and are non-refundable once successfully delivered to your account.

5. Data Security and Retention

We implement robust industry-standard technical security measures (including SSL encryption and salted password hashing) to protect your information. Your account data is retained for as long as your account remains active or as required to comply with our financial reporting and anti-fraud protocols.

6. Children's Privacy

Our game and services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions under GDPR). We do not knowingly collect personal data from children. If we discover such data has been collected without parental consent, it will be deleted immediately.

7. Your Rights (GDPR / CCPA)

Depending on your location, you have the right to access, correct, or request the deletion of your personal data stored on our servers. You may initiate a data erasure request by contacting our administration via our official support channels or the email listed below.

8. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your transaction logs, please contact us at:

Support Email: [email protected]